Getting started and account security

• How do I create a Vivatbet account?

  Click Register, select your country, create a strong password, enter a valid email, read and accept the Terms, fill in your contact details, and click Register. You must be of legal age to sign up. After registration, log in and you can explore the available sports, live betting, and casino options.

• I forgot my password. How do I recover it?

  Open the login screen and choose Forgot password. Enter the email you registered with, then follow the steps to receive a recovery code. Enter the code on the site, set a new password, and save the changes.

• How can I keep my Vivatbet account secure?

  Enable two‑factor authentication in Account Settings, use a unique password, and never share login details or codes. If you lose access to your 2FA device, contact support to recover access.

• I want to close my account. What should I do?

  Contact our Support team via Live Chat or email and request account closure. We will guide you through the process and confirm once the closure is completed.

• Do I need to verify my identity?

  Yes. Identity verification protects your funds and speeds up withdrawals. You may be asked to provide documents such as a government‑issued ID and proof of address. Additional documents may be requested during withdrawals.

• Can I play from my country?

  You may play where local laws permit online gambling. It is your responsibility to comply with your country’s gambling rules. If we are not permitted to operate in your jurisdiction, registration may be restricted.

Deposits, withdrawals and currencies

• Which currencies do you support?

  We support several currencies, including EUR, USD, GBP, AUD, CAD, NZD, PLN, CZK and HUF. Your balance will display in your chosen currency, and any conversions follow our live rate at the time of the transaction.

• How do I make a deposit?

  Click Deposit on the main page or go to My Wallet > Deposit. Choose a payment method, enter the amount, and confirm. Deposits usually appear instantly; if not, allow a few minutes and contact support if needed.

• Are there deposit limits?

  Yes. You can set daily or weekly deposit limits in Account Settings. For higher limits during promotions or one‑off needs, contact support for verification and approval.

• Are there fees for deposits?

  Vivatbet does not charge a platform deposit fee. Some payment providers or banks may apply charges. Check with your provider for details.

• How long do deposits take to show in my balance?

  Most deposits credit instantly. If you don’t see funds after a few minutes, refresh the page or contact support.

• How do withdrawals work?

  Go to Withdraw, select a withdrawal method, enter the amount, and submit. Withdrawals are subject to account verification and may require documents before first withdrawal. We process requests promptly once approved; times depend on the chosen method, with e‑wallets typically fastest and bank transfers taking longer.

• What documents are needed for withdrawals?

  For the first withdrawal you may be asked to provide a copy of your ID, proof of address, and a photo of the payment method used. Additional information may be requested to speed up processing.

• Can I cancel a withdrawal?

  If a withdrawal has not yet been processed, you can cancel it from the Withdrawals page or by contacting support. If it is already processing, cancellation may not be possible; support can advise on options.

• Will winnings be taxed?

  Tax rules depend on your country. Vivatbet does not withhold taxes, but local authorities may require tax on winnings or capital gains. Check your local laws and report as required.

• Can I deposit with someone else’s card?

  No. Deposits must come from a payment method that belongs to the account holder. If you need to update a payment method, go to Wallet settings or contact support.

Playing, winnings and account management

• How can I view my activity and bets?

  Go to My Account > Bet History to review all bets placed, settled, and voided. You can also opt in to receive regular activity reports by email.

• What happens if a bet is void or cancelled?

  If a market is canceled or a bet becomes void, the stake is typically returned to your balance. You can review the settlement details in your bet slip.

• When will I receive my winnings?

  Winnings from settled bets are credited to your balance immediately. If you request a withdrawal, funds leave your balance once the withdrawal is approved.

• Do you offer responsible gaming tools?

  Yes. We provide deposit limits, time reminders, self‑exclusion options, and timeout settings. You can enable these in Account Settings or contact support for additional protections.

• How do I contact support?

  Our Support Team is available via 24/7 Live Chat and email. Use Live Chat for urgent issues or email us for non‑urgent questions.

• Can I change my personal details?

  Yes. You can update address, country and contact information from your profile. Some changes may require re‑verification for security.