Self-Exclusion Policy

Vivatbet offers a formal self-exclusion option to help players manage gambling activity. It blocks all marketing communications and restricts access to your Vivatbet account across devices and products. Self exclusion is an aid to responsible gambling and does not guarantee against problematic gambling or replace personal responsibility. It applies to all Vivatbet services for which you hold an account and remains in effect for the period chosen.

Eligibility

To hold an account with Vivatbet you must be at least 18 years old. We verify age on registration. If you are found to be under the applicable age, your account will be blocked, any ongoing activity reversed where appropriate, and access refused in accordance with our policies.

How to Initiate Self Exclusion

1. In your Vivatbet account, go to My Account and select Play Safe or Self Exclusion to choose a period. You may select a temporary exclusion or a permanent exclusion. When you submit the request, the exclusion takes effect immediately on all Vivatbet services linked to your profile.
2. Alternatively you may contact our Customer Care team to initiate self exclusion. You must provide verification of identity and specify the duration. The team will process your request in line with our internal procedures and inform you of the outcome.

Exclusion Durations Available

• 7 days
• 1 month
• 6 months
• 1 year
• Indefinitely

Effects and Limitations During Exclusion

• Your login access to Vivatbet will be blocked and you may not place bets or access any Vivatbet services from any device or location.
• You will not be eligible for promotional offers or marketing communications during the exclusion period.
• You may not create new Vivatbet accounts or attempt to circumvent the exclusion measures. Any attempt to circumvent may result in termination of accounts and forfeiture of winnings.
• You may request an extension of the exclusion period by contacting Customer Care; extensions are subject to verification and processing times.

Cash Out and Withdrawals

If you wish to withdraw funds, you should request any withdrawal before initiating self exclusion, as access to the account may be restricted during the exclusion period. Any withdrawal requests submitted prior to exclusion will be processed in accordance with our standard withdrawal policy. If you have a balance at the time the exclusion starts, you will not be able to access the balance during the exclusion period beyond normal processing windows; contact Customer Care for guidance before initiating exclusion.

Reactivation and Extensions

Upon the expiry of a fixed exclusion period, access to the account will be restored unless you renew or extend the exclusion. For temporary exclusions, you may rejoin play after the specified period by following the reactivation steps in your account. To extend the exclusion beyond the initial period, contact Customer Care to arrange an additional period. Each extension is subject to verification and processing and will apply to all affected Vivatbet accounts linked to your profile.

Liability and Compliance

Self exclusion is a tool to support responsible gambling. Vivatbet makes reasonable efforts to enforce the exclusion and monitors compliance. We do not guarantee that self exclusion will prevent all gambling activity or losses. You agree not to engage in circumvention, including opening new accounts or providing false information. If we detect circumvention, we may terminate accounts and forfeit winnings and we will not be liable for any resulting losses.

Blocking Tools and Additional Support

Vivatbet recognises that some users may choose to install blocking software or other measures to limit access to gambling. We do not endorse any third party product and liability for such tools rests with the user. Should you choose to employ blocking software, ensure it is compatible with your devices and does not interfere with the administration of an exclusion. Vivatbet is not responsible for issues arising from third party tools.

Help and Contact

For assistance with self exclusion or to start the process, contact Vivatbet Customer Care via the in site help centre or through the support channels listed in the Help section. The Customer Care team is trained in responsible gambling practices and will guide you through the process, confirm the status of your request, and notify you of expiry or reactivation as appropriate.